ORDER MANAGEMENT
From reducing write-offs and increasing revenue to strengthening your referral relationships, Goodworks helps you get the most out of your order management process.
ORDER MANAGEMENT
From reducing write-offs to improving your bottom line, Goodworks helps you get the most out of your order management process.
we streamline the process and strengthen your business.
contacts made
One Team. One Standard. So Many Efficiencies.
Our team focuses on bringing efficiency to every step of the process. We begin by proactively ensuring all referrals have their following provider confirmed at the time of referral to prevent misdirected 485’s and add-on orders. As signed orders are returned, we QC, index and attach into your EMR, remediating or escalating any issues promptly. Simultaneously, we recover unsigned physician orders by researching root causes and coordinating between physician offices and your agency team. All of this results in decreased time to revenue and reduced write-offs for your agency.
The entire workflow is standardized based on our industry expertise and the specific needs of your organization including:
- Confirming following provider and order details
- QC, indexing and attaching orders
- Remedying returned non-compliant orders
- Escalating remaining order issues to agency staff
- Running outstanding orders reports
- Calling to request prompt return of signed orders
- Researching order notes and history
- Initiating change orders
Centralizing your Order Management with Goodworks helps your agency:
- Increase cashflow
- Reduce write-offs
- Lower cost per labor hour
- Improve employee engagement
- Enhance the patient experience
Increase cash flow and reduce financial write-offs
CONFIRM
FOLLOWING
PHYSICIAN
Proactively confirm following physician at time of referral
When confirmed, average time of returned orders is <7 days
INBOUND
PHYSICIAN
ORDERS
Quality check inbound orders, then index, attach, or escalate
PHYSICIAN
PORTAL
Manage physician orders between EMR and physician portal
ORDER
REMEDIATION
Correct order issues, contact physician offices, or escalate
PHYSICIAN
ORDERS
OUTSTANDING
Contact physician offices to birddog outstanding orders
Bring new order to order management.
Step 1
Control
Confirm following physician at time of referral before a problem can occur.
Step 2 Maintain
Receive, quality-control, index and attach orders into EMR in a timely manner.
Step 3 Prevent
Continuous follow up of unsigned orders to avoid oversights.
Step 1 Control
Confirm following physician at time of referral before a problem can occur.
Step 2 Maintain
Receive, quality-control, index and attach orders into EMR in a timely manner.
Step 3 Prevent
Continuous follow up of unsigned orders to avoid oversights.
“I have been using Goodworks physician confirmation services for about three weeks now. The process is so easy and their turn around time is fantastic. Their documentation is clear and concise, and they follow through with every phone call. Using their service has allowed me to spend more time talking to clients and address important issues and concerns for them. I highly recommend them!”
— Joanne Bruzzese | Transitional Care Manager, National Home Health and Hospice Agency