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ORDER MANAGEMENT

From reducing write-offs and increasing revenue to strengthening your referral relationships, Goodworks helps you get the most out of your order management process.

ORDER MANAGEMENT

From reducing write-offs  to improving your bottom line, Goodworks helps you get the most out of your order management process.

we streamline the process and strengthen your business.

0 M
orders managed
$ 1 M+
increased cashflow and decreased write-offs
< 30 Days
average time to sign
0 K
physician office
contacts made

One Team. One Standard. So Many Efficiencies.

Our team focuses on bringing efficiency to every step of the process. We begin by proactively ensuring all referrals have their following provider confirmed at the time of referral to prevent misdirected 485’s and add-on orders. As signed orders are returned, we QC, index and attach into your EMR, remediating or escalating any issues promptly. Simultaneously, we recover unsigned physician orders by researching root causes and coordinating between physician offices and your agency team. All of this results in decreased time to revenue and reduced write-offs for your agency.

The entire workflow is standardized based on our industry expertise and the specific needs of your organization including: 

  • Confirming following provider and order details 
  • QC, indexing and attaching orders
  • Remedying returned non-compliant orders 
  • Escalating remaining order issues to agency staff
  • Running outstanding orders reports 
  • Calling to request prompt return of signed orders 
  • Researching order notes and history 
  • Initiating change orders  

Centralizing your Order Management with Goodworks helps your agency:

  • Increase cashflow
  • Reduce write-offs
  • Lower cost per labor hour
  • Improve employee engagement
  • Enhance the patient experience

Increase cash flow and reduce financial write-offs

CONFIRM
FOLLOWING
PHYSICIAN

Proactively confirm following physician at time of referral

When confirmed, average time of returned orders is <7 days

INBOUND
PHYSICIAN
ORDERS

Quality check inbound orders, then index, attach, or escalate

PHYSICIAN
PORTAL

Manage physician orders between EMR and physician portal

ORDER
REMEDIATION

Correct order issues, contact physician offices, or escalate

PHYSICIAN
ORDERS
OUTSTANDING

Contact physician offices to birddog outstanding orders

Reduces outstanding orders up to 70%

Bring new order to order management.

Step 1
Control

Confirm following physician at time of referral before a problem can occur.

Step 2 Maintain

Receive, quality-control, index and attach orders into EMR in a timely manner.

Step 3 Prevent

Continuous follow up of unsigned orders to avoid oversights.

Step 1 Control

Confirm following physician at time of referral before a problem can occur.

Step 2 Maintain

Receive, quality-control, index and attach orders into EMR in a timely manner.

Step 3 Prevent

Continuous follow up of unsigned orders to avoid oversights.

“I have been using Goodworks physician confirmation services for about three weeks now. The process is so easy and their turn around time is fantastic. Their documentation is clear and concise, and they follow through with every phone call. Using their service has allowed me to spend more time talking to clients and address important issues and concerns for them. I highly recommend them!”

— Joanne Bruzzese | Transitional Care Manager, National Home Health and Hospice Agency

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