SERVICES
We design and execute operational support strategies through centralization, standardization, and optimization of your healthcare business services.
SERVICES
We design and execute operational support strategies through centralization, standardization, and optimization of your healthcare business services.
Order Management
Timely, accurate and consistent order management is the key to recapturing revenue and reducing write-offs. We centralize the management of your inbound physician orders to ensure every order is signed and significantly reduce the time to realize revenue. Our industry expertise gives your office the peace of mind that each order complies with the latest policies and regulatory requirements.
Medical Records
When it comes to medical record management, accuracy is everything. We quality control, index and attach physician, patient, and employee documents and data into your EMR. Everything from physician order and signature documentation to patient chart documentation and report mailings will be tracked and uploaded properly. Everything from physician order and signature documentation to patient chart documented information
Referral Support
Physician referrals are the heartbeat of your business. We work on continuing to build trust and the relationship with your physician offices by offering a range of referral and intake-related tasks for agency sales, marketing and office staff.
Consent Review
Consent documentation is critical to your operation, and Goodworks provides centralized review of consent form compliance. We handle all of the details including running admissions reports, reviewing for regulatory compliance, and approving or escalating as needed.
Additional Support
More support where and when you need it. Goodworks offers a range of additional support services for your operation. Our expertise is handling people-dependent processes that fall outside of automated workflows including EMR workflow stages, mailings, employee data management, physician portal uploads/downloads, insurance audit requests, and medical record requests.
best practices for the best resultS.
We work with your team to understand the specific needs of your agency and then standardize and optimize your entire process through the incorporation of Industry best practices learned over the last decade.
Design
- Understand you goals
- Review your current-state
- Apply best practices
- Draft future-state process
Execute
- Staff initial resources
- Coordinate change management
- Review and optimize process
- Ramp up to steady-state
Results
- Cost efficiency
- Quality effectiveness
- Employee empowerment
- Regulatory risk reduction
“Goodworks gives us the time back to focus on the high-touch, relational aspects of the business. With remarkable consistency and accuracy, they manage the minutia throughout our physician order process, communicate with our referral sources, and complete other administrative tasks that can be centralized.”
— Aryn Casbar | Associate Director, Physician Orders Management, BAYADA Home Health Care